Learn & Explore

View all service design Marta’s Dental Lab dentistry customer experience customer journey map service blueprint implementing employee satisfaction accessibility ARIA UI design UX design personas ideation investigative rehearsal prototyping scaling

Chapter 6: Testing the Waters

Marta’s team goes through a challenging round of implementation, where setbacks force them to revisit their plans, test again, and learn from mistakes.

9 min read
service design Marta’s Dental Lab implementing prototyping

Chapter 5: Prototyping Reality

Marta's team faced critical feedback and turned to an investigative rehearsal to refine their ideas and bridge the gap between plans and practice.

8 min read
service design Marta’s Dental Lab investigative rehearsal

Chapter 4: Turning Insights into Action

5 min read
service design Marta’s Dental Lab ideation

Chapter 3: The Blueprint for Change

7 min read
service design service blueprint Marta’s Dental Lab

Chapter 2: Mapping the Journey

7 min read
service design customer journey map customer experience Marta’s Dental Lab

Chapter 1: Building the Dream Team

10 min read
service design Marta’s Dental Lab

How Marta’s Dental Lab Went from Chaos to Craftsmanship

3 min read
service design Marta’s Dental Lab

Unlocking Human-Centric Solutions: The Power of Personas

Learn how personas like Ben, the Busy Dad, and Helga, the First-Time Mom, can transform service design. Build empathy, drive innovation, and create solutions that truly resonate with your audience.

5 min read
service design dentistry customer experience personas

Service Design for a Dental Clinic: Enhancing Experience of the Team and Removing Redundancies from the Service

Learn strategies to improve patient care and operational efficiency.

7 min read
service design dentistry service blueprint employee satisfaction

Creating a Patient-Centric Experience in a Dental Clinic

Explore key strategies to enhance patient satisfaction, streamline operations, and foster a positive clinic environment.

10 min read
service design dentistry customer journey map customer experience

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